Customer Care

Acting in a professional and respectful manner at all times

Whilst we always aim to work to the highest standards, we believe that courteous service is just as important as a professional one. Therefore, from the first moment our customers speak to us, we’re always polite and go out of our way to make them feel at ease. We also pride ourselves on establishing trust and acting with integrity so customers are always made aware of what work we need to do and how long it will take. We also work with them to identify and address any concerns they might have.

Once we start work, the respect we show for our customers is extended to their properties. We do this by always working in a clean and tidy manner, protecting the customer’s property as necessary whilst maintaining complete professionalism. When working, we aim to get it right the first time so always work to the best installation practices whilst following all relevant health and safety procedures. This ensures the safety of ourselves and our customers is never compromised.

Continued care for our customers before, during and after work completion

After installation is complete, if a customer is unhappy with any part of our work, all they need to do is get in touch with us and we’ll send out our installation manager who will go out of their way to address any concerns.

In addition to this, our customers are also provided with product warranties and guarantees on our workmanship along with literature on product aftercare, so our customers can extend the life of their new windows, door or conservatory. Claiming on any warranties and guarantees is also as simple as getting in touch with our customer service team who will arrange for our service engineer to carry out any required remedial action.

Acting in such a courteous manner before, during and after we’ve finished working has allowed us to establish long and positive working relationships with our customers, many of whom come back to us for additional work, time and again.