Why our excellent online reviews are so important to us
- 27 November 2019
- Blog
Here at Droylsden Glass, we believe that a company is only as good as the level of satisfaction that they provide for their customers. So, in addition to always striving to offer high-quality products and impeccable customer service, we encourage our customers to review us after we finish working on their home. This is important for three main reasons, which are:
- We can monitor our levels of customer satisfaction
- We can see what we’re doing well and where we need to improve
- But ultimately, it enables us to refine our practices for future installations
So far, the response we’ve received from our customers has been exceptional and we can say that we’re very proud of their feedback.
We’re on Trustpilot!
Trustpilot is not only one of the world’s largest online review platforms but it’s also one that is held in extremely high esteem. By using independent reviews platforms such as these, we ensure there is full transparency for customers seeking out our services.
Trustpilot uses a star rating system to allow customers to review companies, with 5 stars for ‘Excellent’ and 1 star for ‘Bad’. Our team are incredibly proud of the ratings we’ve received on the site so far, with one customer referring to our service as ‘absolutely fantastic’ and another describing our installers are ‘efficient and pleasant.’ If you’d like to leave a rating from your experience with Droylsden Glass, or read through our reviews, you can here.
Check out our Google reviews!
Google reviews are a popular method for companies to receive feedback on one of the most used and most trusted online search engines. They also use a star rating system, where 1 star is the lowest rating and 5 stars is the highest – a good indicator of quality service!
Are you a previous customer of ours and do you know someone looking to improve their home? If you refer them to us, you can get up to £150 for yourself for doing so! Check out our refer a friend page for more details, or feel free to get in touch with us online or over the phone. We’re available to call on 0161 292 1122.
